The Challenge
The business needed to replace a highly embedded HR leader within its UK publishing division. The role carried significant responsibility for leadership alignment, team stability and supporting the organisation’s wider transformation agenda.
During the search, the brief evolved several times. The role was relocated partway through the process and stakeholder expectations shifted as internal priorities developed. This created a complex search environment where both speed and precision were essential.
The Solution
JSS maintained momentum throughout a challenging and evolving process.
Following delivery of an initial shortlist, the team quickly returned to market when the role location changed, rebuilding the pipeline and adapting the search strategy to reflect the updated brief.
As stakeholder expectations continued to shift, JSS recalibrated the search multiple times while continuing to present strong candidates and provide market insight to support decision-making.
Equally important was maintaining candidate engagement during a lengthy process. Through consistent communication and careful management of expectations, JSS ensured the preferred candidate remained committed through the final stages.
The Impact
The business successfully appointed a Head of HR who proved to be an excellent fit for both the role and the organisation.
The appointment strengthened the leadership team, supported team stability and helped maintain operational continuity within the publishing business during a critical period.
Despite a complex and evolving brief, JSS delivered the right outcome — ensuring long-term impact rather than simply the fastest hire.
Sector: Media & Publishing
Function: HR Leadership
Location: UK
